Privacy policy

At FURLAVIA, operated by CAT IS CAT VETERINARY MEDICAL LIMITED, we respect your privacy and are committed to handling personal information responsibly, transparently, and in accordance with applicable privacy laws.

This Privacy Policy explains what information we collect, how we use it, when we may share it, how long we retain it, and the choices and rights available to you when you visit our website, place an order, contact us, or otherwise interact with FURLAVIA.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Information You Provide Directly

This may include:

Name
Email address
Billing address
Shipping address
Order and transaction information
Customer service communications
Product reviews or feedback
Information submitted through forms on our website

Payment card information is generally processed securely by our authorized payment service providers. FURLAVIA does not normally store complete payment card numbers on its own systems.

Information Collected Automatically

When you access our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Referring URLs
Pages viewed
Date and time of visits
Website interactions
Shopping and checkout activity
Cookie and advertising identifiers

We may collect this information through cookies, pixels, tags, SDKs, scripts, and similar technologies.

2. How We Use Personal Information

We may use personal information to:

Process, fulfill, and deliver orders
Process payments and refunds
Provide order confirmations and shipping notifications
Respond to customer service requests
Detect, investigate, and prevent fraud or unauthorized activity
Maintain the security of our website and systems
Improve our website, products, and customer experience
Measure website and advertising performance
Provide advertising where legally permitted
Maintain business and accounting records
Comply with applicable laws, regulations, and legal obligations
Enforce our Terms of Service and other policies

Where required by law, we rely on an appropriate legal basis, such as consent, performance of a contract, legitimate business interests, or compliance with legal obligations.

3. Cookies, Analytics, and Advertising Technologies

We may use cookies and similar technologies for essential website functionality, analytics, fraud prevention, advertising measurement, and marketing.

Where required by applicable law, non-essential technologies will be activated only after the user has provided appropriate consent.

Our website may use third-party advertising and analytics providers, including AppLovin, Shopify, payment processors, analytics providers, and other service providers.

Where enabled, AppLovin technologies may collect information relating to website visits, device information, advertising interactions, conversions, and other events in order to measure and optimize advertising performance.

We do not intentionally provide AppLovin with sensitive personal information or children's personal information.

For more information about AppLovin’s collection and use of your information visit: https://legal.applovin.com/privacy/

4. How We Share Information

We may share information with trusted third parties where reasonably necessary to operate our business, including:

E-commerce platform providers
Payment processors
Shipping and logistics providers
Fraud prevention providers
Analytics providers
Advertising and marketing providers
Customer support providers
Cloud hosting and technology providers
Professional advisers
Government agencies or authorities where legally required

We require service providers to process information only for legitimate business purposes and subject to appropriate contractual or legal protections.

We do not sell personal information for money.

However, certain advertising or analytics activities may qualify as a "sale," "sharing," or use for targeted advertising under certain U.S. privacy laws. Where applicable, you may exercise your right to opt out as described in our Your Privacy Choices page.

5. International Data Transfers

Because we operate an international online store and use service providers located in different countries, personal information may be processed outside your country or region.

Where required, we use appropriate contractual, organizational, or legal safeguards for international data transfers.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

Fulfill orders
Provide customer service
Maintain business and tax records
Resolve disputes
Prevent fraud
Enforce agreements
Meet legal obligations

Retention periods may vary depending on the type of information and applicable requirements.

7. Your Privacy Rights

Depending on where you live, you may have rights including the right to:

Request access to personal information
Request correction of inaccurate information
Request deletion of personal information
Obtain a copy of certain information
Restrict certain processing
Object to certain processing
Withdraw consent
Opt out of targeted advertising
Opt out of certain sales or sharing of personal information
Appeal certain privacy decisions where applicable

To exercise a privacy right, contact:

Email: service@furlavia.com

We may need to verify your identity before processing certain requests.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

8. Children's Privacy

FURLAVIA is intended for adults who are legally able to make purchases.

We do not knowingly collect personal information from children in violation of applicable law, and we do not intentionally provide children's personal information to advertising platforms.

If you believe a child has provided personal information to us improperly, please contact us at service@furlavia.com.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no online system or electronic transmission method can be guaranteed to be completely secure.

10. Third-Party Links

Our website may contain links to external websites or services.

We are not responsible for the privacy practices or content of third-party websites. Users should review the privacy policies of any third-party services they access.