Terms of service

Welcome to FURLAVIA.

These Terms of Service govern your access to and use of our website and your purchase of products from FURLAVIA.

FURLAVIA is operated by:

CAT IS CAT VETERINARY MEDICAL LIMITED
Ground Floor Shop and Cockloft, No. 33 Ki Lung Street, Sham Shui Po, Kowloon, Hong Kong.

By accessing our website or placing an order, you agree to these Terms.

1. Eligibility

You must be legally capable of entering into a binding agreement in your jurisdiction to place an order.

By purchasing from us, you represent that the information you provide is accurate and complete.

2. Products

FURLAVIA offers consumer pet products, including pet toys and related accessories.

We make reasonable efforts to display product descriptions, dimensions, colors, materials, and images accurately.

Actual colors and appearance may vary slightly due to lighting, screen settings, manufacturing tolerances, or product updates.

3. Pet Use and Supervision

Pet toys should be selected according to the animal's size, behavior, and play style.

Customers should supervise pets during use and regularly inspect toys for wear or damage.

Damaged products should be removed from use when they present a potential hazard.

Unless specifically stated otherwise, products sold by FURLAVIA are consumer pet products and are not represented as veterinary treatment, medical devices, or substitutes for professional veterinary advice.

4. Prices

Prices are displayed in the currency shown on the website.

Prices may change without prior notice, but price changes will not affect orders that have already been confirmed.

Any applicable taxes, shipping charges, or other costs will be disclosed during checkout where applicable.

5. Orders

Submitting an order does not automatically mean that the order has been accepted.

We reserve the right to reject or cancel an order where reasonably necessary, including in cases of:

Suspected fraud
Pricing errors
Product availability issues
Payment authorization failures
Shipping restrictions
Violation of these Terms

If we cancel a paid order, the appropriate refund will be issued.

6. Payment

Customers must provide valid and authorized payment information.

Payment processing may be handled by third-party payment service providers.

Use of unauthorized or fraudulent payment methods is prohibited.

7. Shipping

Shipping terms are governed by our Shipping Policy.

Delivery estimates are estimates only and may be affected by carriers, customs, holidays, weather, or other circumstances outside our reasonable control.

8. Returns and Refunds

Returns, refunds, damaged items, and order issues are governed by our Return & Refund Policy.

9. Intellectual Property

All FURLAVIA trademarks, branding, product photography, written content, graphics, website design elements, and other original materials are protected by applicable intellectual property laws.

Unauthorized commercial copying or use is prohibited.

10. Prohibited Conduct

You may not:

Use the website for unlawful activity
Attempt unauthorized access to our systems
Interfere with website security
Submit false or fraudulent orders
Copy website content for unauthorized commercial purposes
Introduce malware or harmful code
Misuse our customer service channels

11. Third-Party Services

Our website may rely on services provided by third parties, including Shopify, payment processors, shipping providers, analytics companies, and advertising providers.

We are not responsible for independent third-party services outside our reasonable control.

12. Disclaimer

To the maximum extent permitted by law, our products and website are provided subject to applicable statutory rights and the terms stated on this website.

Nothing in these Terms excludes consumer rights that cannot legally be excluded.

13. Limitation of Liability

To the maximum extent permitted by applicable law, CAT IS CAT VETERINARY MEDICAL LIMITED will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products where such limitations are legally permitted.

Nothing in this section limits liability that cannot lawfully be limited.

14. Governing Law

These Terms are governed by applicable laws of Hong Kong, without limiting mandatory consumer protections available to customers under the laws of their place of residence where applicable.