Shipping policy
FURLAVIA is committed to providing customers with clear and reliable order and shipping information.
Order Processing
Orders are reviewed and processed after successful payment authorization.
Processing times may vary depending on product availability, order volume, weekends, public holidays, or other operational circumstances.
Customers will receive shipping information when available.
Shipping Destinations
Available shipping destinations are shown during checkout.
We may be unable to ship certain products to particular countries or regions due to carrier, customs, regulatory, or logistical restrictions.
Shipping Costs
Applicable shipping fees will be displayed at checkout before the customer completes the purchase.
Where free shipping or promotional shipping is offered, any applicable conditions will be clearly disclosed.
Estimated Delivery
Estimated delivery times may be displayed at checkout, on product pages, or in order communications.
Delivery estimates are not guaranteed delivery dates.
Delivery may be affected by:
- Carrier delays
- Customs inspections
- Weather
- Public holidays
- Incorrect delivery information
- Remote delivery locations
- Events outside our reasonable control
Tracking
Where tracking is available, tracking information will be sent after the order has been dispatched.
Tracking information may take some time to update after shipment.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping details.
If you notice an error in your shipping information, contact us as soon as possible at:
We cannot guarantee that shipping information can be changed after an order has entered fulfillment.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees depending on the destination.
Unless expressly stated otherwise at checkout, such charges are the responsibility of the recipient.
Lost or Delayed Packages
If an order appears significantly delayed or tracking indicates a delivery problem, contact us at service@furlavia.com.
We will review the shipment and work with the applicable carrier where appropriate.
Damaged Packages
If a product arrives damaged, please contact us promptly and provide:
- Order number
- Description of the issue
- Clear photographs of the product
- Clear photographs of packaging where relevant
We will review the matter under our Return & Refund Policy.
Contact
FURLAVIA
Operated by CAT IS CAT VETERINARY MEDICAL LIMITED
Email: service@furlavia.com
Address: Ground Floor Shop and Cockloft, No. 33 Ki Lung Street, Sham Shui Po, Kowloon, Hong Kong